- You will also receive a return label in an email for any items you need to ship back.
- Exchanges and returns must be processed by the 60th day from date of delivery.
- There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
- Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to info@poklox.com with your order number and a picture of the damage and we are happy to replace your items free of cost.
- Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.
If you have any issues or questions, please feel free to reach out to our customer service team and we will do our best to assist you! Thank you so much for shopping with us.
